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Understanding import results

After import, Shopify emails you an Import URL Redirect Summary with: Created: Successfully imported redirects Updated: Existing redirects that were modified Errors: Failed redirects with error messages and CSV line numbers

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Common validation errors

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Invalid URLs

Error: “Path is invalid” or “Target is invalid” Cause: The input is not a valid URL. Fix: Make sure your “Redirect from” URL is an internal link containing only the path (/old-link) and not your domain (https://yourstore.com/old-link). A “Redirect to” URL can be in either format.

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Blank URLs

Error: “Path can’t be blank” or “Target can’t be blank” Cause: In the specified csv row, the “Redirect from” or the “Redirect to” URL was not specified. Fix: Ensure each row contains both a “Redirect from” and “Redirect to” URL.

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Redirect chains

Error: “Target can’t redirect to another redirect” Cause: Redirects cannot be chained together. This means link A cannot be redirected to link B, if B is already being redirected to C. Fix: In this context try redirecting link A to link C instead to flatten the chain.

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Prohibited “Redirect from” URLs

Error: “Path cannot be a Shopify system page” Cause: Shopify doesn’t permit redirects for certain pages (like checkout or account pages)
  • URLs that begin with the following prefixes can’t be redirected: /apps, /application, /cart, /carts, /orders, or /services.
  • These specific pages can’t be redirected: /products, /collections, /collections/all.

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Redirect loop

Error: “Target can’t be the same as path” Cause: A broken link can’t be redirected to itself. Fix: Try changing either the ‘Redirect from’ or ‘Redirect to’ URLs.

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Redirects limit reached

Error: “Too many redirects” Cause: Shopify maintains a limit of 200,000 redirects per store. Although any error message may not be displayed Shopify will not process the creation of new redirects after the limit is reached. Fix: Try deleting some old or unused redirects.

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Fix and re-import

Steps:
  1. Check the import summary email for specific error messages and line numbers
  2. Open your original CSV file
  3. Fix the errors on the listed line numbers
  4. Create a new CSV with only the failed redirects
  5. Re-import the corrected file

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Still having issues?

Get help: Contact support with:
  • Your myshopify.com URL
  • Your CSV file
  • The import summary email or which specific errors you’re seeing